Federal IT Policy Recommendations: 2021–2024

Executive Summary

  1. Renew the Commitment to Open Data & Transparency
  2. Focus on Outcomes, not Box-Checking
  3. Drive Customer Experience & Human-Centered Design
  4. Solve Identity Once and for All
  5. Increase Attention to Small Agencies and
  6. Manage Risk through Security

1. Renew the Commitment to Open Data & Transparency

Share Data on the Fight Against COVID-19

Revise the National Action Plan

Revise Agency Open Government Plans

Rebuild The Office of Science and Technology Policy

2. Focus on Outcomes, Not Box-Checking

Narrow Oversight Focus to High-Impact Projects

Restore and Expand The Office of the Federal Chief Information Officer

3. Drive Customer Experience & Human-Centered Design

Drive Commitment to Human-Centered Design Across OMB

Fix the Definition of Agile

Fund Great Customer Experience

4. Solve Identity Once and for All

Mandate Login.gov

Use USPS for In-Person Identity Proofing

Share these Services with State & Local Governments

5. Increase Attention to Small Agencies

Fund Small Agencies’ IT

Drive Shared Service Use

6. Manage Risk through Security

Continuous Security Authorization of IT Systems

Conclusion

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Civic Technologist & Policy Enthusiast. Views are my own, not my employer’s. Move carefully and fix things.

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Bill Hunt

Bill Hunt

Civic Technologist & Policy Enthusiast. Views are my own, not my employer’s. Move carefully and fix things.

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